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FAQ

Frequently Asked Questions

Date of receiving the order depends on thee two processes:

Processing: Standard processing time is 1-2 business days. Once your order has been collected and is ready to be sent, you will receive a notification e-mail.

Shipment: The shipping time depends on the delivery method you have chosen and takes usually 1-3 business days.

If you have chosen "Personal Collection" as a delivery method, your order will be ready in 1-2 business day. You will receive an e-mail informing that your order is ready to be picked up at one of our stores.

Yes, you can transfer money to the following bank account details:

PaperConcept
ul. Trakt Lubelski 135
04-790 Warszawa
account number: 55 1030 0019 0109 8530 0031 9621 (Bank Handlowy w Warszawie SA)

Use your oder number as a transfer name.

PaperConcept's bank account details:

PaperConcept
ul. Trakt Lubelski 135
04-790 Warszawa
account number: 55 1030 0019 0109 8530 0031 9621 (Bank Handlowy w Warszawie SA)

Use your oder number as a transfer name.

Our customers get a discount for shopping over 500 PLN. Please contact our Customer Service before you place your order for over 500 PLN. We have individual and special offers for our regular customers (depending on the frequency and number of orders).

Unfortunately not. It is only PaperConcept's office.

This error can be caused by providing invalid or incorrect e-mail address. Please also check if your e-mail has not been moved to spam.

Please check if you can see your order at: My Account > My orders. If your order cannot be seen in My orders, please contact our customer service.

We use best efforts to deliver your products intact. As some products are of an unusual weight or size, not all means of delivery are available.

Yes, we do ship to the addresses outside Poland. Please contact our Customer Service to discuss the details.

Unfortunately, it is not possible to change the order after it has been placed.

We send VAT invoice on request.

In this case, you are kindly requested to sent original receipt to the following address. After we receive your receipt, we will send VAT invoice to you (electronically or by post).

PaperConcept
ul. Trakt Lubelski 135
04-790 Warszawa

You can check the status of your order at My Account > Orders.

To cancel the order you need to fill in the following Purchase Order Cancellation form: https://paperconcept.pl/files-docs/PaperConcept-return.pdf. Please send the Purchase Order Cancellation Form, product and receipt (or invoice) to the following address:

PaperConcept
ul. Trakt Lubelski 135
04-790 Warszawa

Your money will be sent to a given bank account number within 14 business days.